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Privacy Policy


I’M HOME!® Privacy Policy

Version: 1.3
Effective: May 2017



When you use the Services or provide personal information to us through other means, you consent to the use of your information as described in this Policy. If you do not agree to the terms of this Policy, please do not use the Services.  Your continued use of the Services following the posting of changes to these terms will mean that you accept those changes.

This Policy does not apply to the practices of business, content, applications or websites Ceras Health does not own or control. In addition, this Policy does not apply to the people Ceras Health does not employ or manage. The Services may display, include or make available content, communications, messages, information, website links, applications or materials from third parties (“Third-Party Content”). This Privacy Policy does not apply to Third-Party Content, and Ceras Health recommends reviewing those Third-Party Content privacy policies individually.  Third-Party Content is not under Ceras Health’s control, therefore, Ceras Health assumes no responsibility for any Third-Party Content.

Ceras Health may collect the following Personal Information.

  • Registration: During registration for the Service, we may collect your information as part of the registration process, including but not limited to your name, email address, and date of birth.
  • Self-Reported Personal Information: We may collect the information that you enter during the course of using the Service, such as but not limited to, information regarding your health and/or medical condition and related behaviors.
  • Provider-Reported Personal Information: We may collect the information about you that is submitted with your permission by your healthcare provider, which may include healthcare staff and administrators and/or a health plan, (“Provider”) during the course of using the Service, such as information regarding your health and/or medical condition, including information that may be considered PHI, under the HIPAA privacy and security regulations.
  • Caregiver-Reported Personal Information: We may collect the information about you that is submitted with your permission by your Caregiver, which may include a family member, home health aide, primary care physician, and/or caregiver (“Caregiver”) during the course of using the Service, such as information regarding your health and/or medical condition, including information that is considered PHI, under the HIPAA privacy and security regulations.
  • Social Information: We may collect information that you provide to us pertaining to the people with whom you consent to share your Personal Information (such as your Caregiver, Provider, or other users) as well as communications between you and such individuals.
  • Communications with Provider(s) and Caregiver(s): We may collect communications that take place through the Services between you and your Provider(s) and Caregiver(s).
  • Email: If you communicated with us via email, then we may collect your email address, name, and contents of the email, in whole or in part.
  • Device Information: In your use of the Service through our mobile site(s) or application(s), we may collect the unique identifier of your device, the operating system, and applicable version.

Ceras Health may use Personal Information:

  • To address your requests for information, products, or services;
  • To administer your account;
  • To provide you with access to particular tools and services;
  • To respond to your inquiries and send you administrative communications;
  • To personalize your experience when you use our Services and applications;
  • For security and fraud prevention purposes;
  • To improve our Services;
  • To better understand our Service users and how they use the Service; or
  • Use “de-identified” information in compliance with HIPAA (defined below) and other applicable privacy and security laws.

Ceras Health will not sell, rent, license, or trade your personal information with third parties for their own direct marketing use unless we receive your express consent to do so. Ceras Health may share your Personal Information in the following ways:

  • Information Shared with Affiliates: We may share your Personal Information with Ceras Health affiliates, partners, service providers, or other authorized third parties to provide the information, products, and Services that you or the Customer have requested, or to personalize your experience. These affiliates, partners, service providers, or authorized third parties are restricted to use the Personal Information we share with them only for the limited purposes for which we provide it to them, and to take reasonable measures to protect your Personal Information. We do not knowingly allow third parties to use your Personal Information for purposes other than as set forth in this policy.
  • Information Shared with Third Parties: We may share aggregated, de-identified information with third parties for market analysis, demographic profiling, statistical research, or other similar purposes.
  • Business Transfers: We may share and/or transfer your personal information with other business entities, in connection with the sale, assignment, merger or other transfer of all or a portion of Ceras Health’s business to such business entity.  We will require any such successor business entity to honor the terms of this Policy.
  • Consent: With your consent, we may share your Personal Information with other companies, individuals, or organizations outside of Ceras Health and not covered in this Policy.
  • Polls and Surveys: From time to time, Ceras Health may send you poll and/or survey questions to provide us with feedback on our Service. We may collect any responses and information that you provide in the polls and/or surveys.
  • Testimonials and Endorsements: Ceras Health may use personal testimonials and endorsement of users on our websites, marketing materials, advertising materials, or other reasonable business uses, which may contain such information as the user’s name and location. We will obtain consent of the applicable user prior to using such information. If you provided a testimonial and/or endorsement and wish to update or delete your testimonial and/or endorsement, please contact
  • Special Circumstances: There are other limited circumstances in which we may share or transfer your Personal Information to unrelated third parties; including, for example, when we believe disclosure is appropriate to comply with a law, regulatory requirement, court order, or a subpoena; to cooperate with law enforcement or other governmental investigations; to prevent or investigate a possible crime, such as fraud or identity theft; to protect legal rights, property, or safety of you, the Customer, Ceras Health, or its affiliates, subsidiaries, employees, agents, or the public in general; to investigate, prevent or take action regarding violations of our End User License Agreement; or to verify or enforce compliance with the policies governing our Services and with applicable laws, or as otherwise required or permitted by law or consistent with legal requirements.

  • Cookies

    Ceras Health may use Session Cookies and/or Persistent Cookies. Ceras Health may use cookies for, including but not limited to the following purposes: authentication purposes, support our security features, or help us understand and improve the Services.

    You can set your browser to refuse cookies, but some portions of the Services may not work properly if you refuse cookies. To visit without cookies, you can configure your browser to reject all cookies or to notify you when a cookie is set. Please note that each browser is different, so check the help menu of your browser to learn how to change your cookie preferences.

    Web Beacons Server Logs and IP Addresses “Do Not Track” Signals

    Ceras Health Customer’s, who are health care providers, are obligated to protect the privacy and security of your medical information in accordance with HIPAA and other applicable laws. Ceras Health may be a “business associate” of its Customers (as such term is specifically defined under HIPAA) and has privacy and security obligations under HIPAA and the terms of its “business associate agreements” (“BAA(s)”) with such Customers. Ceras Health will not use or disclose your PHI, except as permitted by HIPAA and pursuant to the terms of our BAAs. We may use or disclose PHI to provide the Service to you or the Provider. We may also use PHI for our proper management and administration or to carry out our legal responsibilities. For more information about how your Provider may use and disclose your PHI under HIPAA, as assisted by Ceras Health, please review your Provider’s notice of privacy practices.

    Ceras Health, Inc.
    ATTN: Privacy
    1460 Broadway
    New York, NY 10036
    Or you may email us at: